HRM624 - Conflict Management--Midterm-Subjective-Paper(28-11-2011)

Shared by Saeed Lodhi 

In an organization, Mr. Ali kept a record of all activities done by Mr. Bilal and at the end of 6 months he raised an official objection against him with his supervisor. Supervisor knows their prior conflicts and is trying to resolve them, but finding Mr. Ali’s attitude a hazard in resolving this conflict. Identify the type of hurdle in resolving the conflict and in your opinion how the supervisor should resolve this conflict? (5 Marks)

If you are a disputant then, how can you analyze the other disputant’s interest in an interpersonal conflict? (5 Marks)

What are the basic components that should be keept in mind in the business relationships? (3 Marks)

"Conflict resolution poses the most pain and the least gain". Evaluate this statement. (3 Marks)

Describe the differences between ‘Deficiency needs’ and ‘Self-actualization needs’ with an example. (3 marks)

Shared by Umiar Saulat


Total Q = 27
22 mcqz
5 subjective (3+3+3+5+5)

Elaborate the difference between interpersonal and intrapersonal conflict?
Elaborate the levels of trust?
Basic human needs in conflict onion?
Analyze the other disputant interest in interpersonal conflict?
Generate any situation of daily life that shows the “breach of trust” and gives its consequences?


How can communication be made more effective? Suggest ways.
Perceptual bias
1Q is related to the conflict resolution
Five reasons that compel a person for revenge?
Three situations of low level of trust?


Perceptual biases
Conflict situation in cooperative
1Q is related to the conflict resolution
Basic human needs in conflict onion?
Mistrust between management and employees?


27 questions
22 mcq's (mostly from past papers)
3 question r of 3 marks
2 questions r of 5 marks

what is the difference between mistrust and lack of trust?
what is the difference between cooperative conflict and competitive conflict?
write the tips for interest tree.


Shared by Fajar Batool


total Mcqs was 22 or 5 long questions 3 was 3 marks or 2 was 5 marks

1- Analyze the other disputant interest in interpersonal conflict? 05 marks
Enables the negotiator to craft appealing proposals
Avoids errors of judgment about how to resolve the conflict
Sabotage by a disputant whose deep-seated interests are not
Addressed by the resolution of the conflict
Avoids the pitfalls of positional bargaining
Enables the negotiator to (if necessary) tailor coercive
Measures to the disputants interests

2- What is the “Positional Bargaining” and write two negative consequences? 3 marks

Positional bargaining
A process of negotiation that involves each disputant taking successively more moderate positions in hopes that eventually a compromise will result is described as positional bargaining.

1. Becoming locked into position psychologically- regardless of whether a better option is available
2. Becoming blinded to issues unrelated to your position

3- Perceptual Bias is unconscious, justify. Marks 03:

Perceptual biases are Systematic errors in perceiving others. Perceptual bias can be quite damaging between individuals in the society. To a large extent perceptions are the root cause of conflict. Often the intentions some ones act are misunderstood and perceptual bias may develop.

4- Explain what is competitive culture? Mark 03