FINALTERM  EXAMINATION

Fall 2009
MGT502- Organizational Behaviour
Shared by Tahir Qazi
Solved by vuZs Team
Zubair Hussain & Mehreen Humayun
www.vuzs.info
 
Time: 120 min
M - 92
Question No: 1    ( M - 1 )    .
Which one of the following is defined as a social entity composed of two or more people which functions on a relatively continuous basis to achieve a common goal or set of goals.
 
       ► Community
       ► Organization
       ► Partnership
       ► Treaty 
An organization is a social entity composed of two or more people working together towards common goals. 
 
Question No: 2    ( M - 1 )    .
Which of the following are identified  as new managerial functions?
 
       ► Planning and organizing
       ► Leading and controlling
       ► Directing and monitoring
       ► TQM and continuous improvement
TQM involves a whole new philosophy of managing behavior in organizations and includes elements like giving workers the responsibility for finding ways to do their jobs more efficiently and ways to improve quality.
   
Question No: 3    ( M - 1 )    .
Which of the following is defined as intellectual and mechanical processes used by an organization to transform inputs into products or services?
 
       ► Mechanism
       ► Technology
       ► Operational system
       ► Information system
Technology consists of the intellectual and mechanical processes used by an organization to transform inputs into products or services.
   
Question No: 4    ( M - 1 )    .
Faizan, a supervisor, has to choose between two different suggestions offered by employees about work schedule. Which one of the following will be most suitable for Faizan?
 
       Inductive reasoning
       ► Spatial visualization
       ► Deductive reasoning
       ► Perception
Spatial visualization: 
Choosing between two different suggestions offered by employees.
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Question No: 5    ( M - 1 )    .
According to the Big Five model; people having personality dimension of openness to experience are:
 
       ► Caring and dependable
       Flexible and risk taker
       ► Outgoing and talkative
       ► Tolerant and self-hearted
 Openness to experience: Sensitive, flexible. Reflects the extent to which an individual has broad interests and is willing to be a risk-taker.
 
Question No: 6    ( M - 1 )    .
The ability of a person to manipiulate his/her emotions according to a given situation is called________________.
 
       ► Emotional Intelligence
       ► Emotional Constraints
       ► Affective Emotions 
       ► Cognitive dissonance
Emotional Intelligence (EI) describes the ability, capacity, skill or, in the case of the trait EI model, a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups.   
 
Question No: 7    ( M - 1 )    .
According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?
 
       ► Bounded Rational
       ► Three Component Model
       ► Contingency
       ► Rational
 Bounded Rationality; People satisfies—they seek solutions that are satisfactory and sufficient.  
 
Question No: 8    ( M - 1 )    .
When individuals compare their outcomes and inputs against those of others, the framework is ______________.
 
       ► Equity theory
       ► Expectancy theory
       ► Reinforcement theory
       ► Two Factor theory
Equity theory proposes that workers compare their own outcome/input ratio (the ratio of the outcomes they receive from their jobs and from the organization to the inputs they contribute) to the outcome/input ratio of a referent.
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Question No: 9    ( M - 1 )    .
Which of the following is NOT a biographical characteristic?
 
       ► Region
       ► Age
       ► Sex
       ► Tenure
   
Question No: 10    ( M - 1 )    .
What does MBO provide for the individual employee?
 
       ► Specific performance objectives
       ► Precise job descriptions
       ► Clear direction and purpose
       ► Higher salaries        
MBO’s appeal lies in its emphasis on converting overall organizational objectives into specific objectives for organizational units and individual members.
   
Question No: 11    ( M - 1 )    .
Which of the following  groups is defined by the organization’s structure?
 
       ► Informal
       ► Friendship
       ► Interest
       ► Formal
   
Question No: 12    ( M - 1 )    .
A team in which a significant amount of communication and interaction occurs electronically rather than face to face is referred to as:
 
       ► A research and development team
       ► A self-managed work team
       ► A problem solving team
       ► A virtual team
   
Virtual team: a team in which a significant amount of communication and interaction occurs electronically rather than face to face.
 
Question No: 13    ( M - 1 )    .
Which of the following are the two dimensions of leader behavior explained in the Ohio State studies?
 
       ► Initiating structure and consideration
       ► Employee-oriented and production-oriented
       ► Concern for people and concern for production
       ► Operant conditioning and classical conditioning
The Ohio State researchers developed scales to measure over 1800. Researchers found that leader behaviors involved either consideration or initiating structure.   
 
Question No: 14    ( M - 1 )    .
Which step determines whether understanding has been achieved during the communication process?
 
       ► Decoding
       ► Feedback
       ► Channel
       ► Encoding
 www.vuzs.info
  
Question No: 15    ( M - 1 )    .
Which of the following is NOT an example of upward communication?
 
       ► Informing employees of policies
       Suggestion boxes
       ► Grievance procedures
       ► A letter to your boss
   
Question No: 16    ( M - 1 )    .
Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
       ► Filtering
       ► Defensiveness
       Selective perception
       ► Selective selection
 Filtering occurs when senders withhold part of a message because they think the receiver does not need or want the information.  
 
Question No: 17    ( M - 1 )    .
Which of the following leadership model integrates the expectancy theory of motivation with the Ohio state Leadership research?
 
       Contingency
       ► Path-goal
       ► Leader-participation
       ► Cognitive arousal
Path-Goal Theory: It is a contingency model of leadership which extracts key elements from the Ohio State leadership research on initiating structure and consideration and the expectancy theory of motivation.
  
Question No: 18    ( M - 1 )    .
The transactional and transformational leadership should be viewed as:
 
       ► Opposing approaches to accomplishing goals
       ► Subcomponents of situational leadership
       ► Building blocks of charismatic leadership
       ► Cumulative forms of leadership
   
Question No: 19    ( M - 1 )    .
Which of the following is a feeling of devotion, duty, or attachment to somebody or something?
 
       ► Integrity
       ► Consistency
       ► Loyalty
       ► Reliability
 The quality or state of being loyal a feeling of devotion, duty, or attachment to somebody or something.
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Question No: 20    ( M - 1 )    .
The new manager-employee relationship is an example of which of the following type of trust?
 
       ► Deterrence-based
       ► Knowledge-based
       ► Identification-based
       ► Supposition-based
 An example of deterrence-based trust is a new manager-employee relationship. As an employee, you typically trust a new boss even though there is little experience to base that trust on. The bond that creates this trust lies in the authority held by the boss and the punishment he or she can impose if you fail to fulfill your job related obligations.
 
Question No: 21    ( M - 1 )    .
When a bank robber points a gun at a bank employee, which of the following is his base of power?
 
       ► Coercive
       ► Legitimate
       ► Positional
       ► Authoritative
   
Question No: 22    ( M - 1 )    .
Which of the following types of power requires acceptance of the leader’s authority by members of the organization?
 
       ► Personal
       ► Organizational
       Legitimate
       ► Positional
   
Question No: 23    ( M - 1 )    .
       ► Referent
       ► Expert
       ► Legitimate
       ► Personal
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Question No: 24    ( M - 1 )    .
High job specialization can lead to which of the following type of conflict?
 
       ► Communication
       ► Structural
       ► Personal-variable
       ► Job-related
Structure: The term structure is used, in this context to include variables such as size, degree of specialization in the tasks assigned to group members, jurisdictional clarity, members/ goal compatibility, leadership styles, reward systems and the degree of dependence between groups. 
   
Question No: 25    ( M - 1 )    .
Which of the following is mostly likely to promote the success of mediation?
 
       ► High motivation of the disputing parties
       Shared perceptions of the mediator as coercive
       ► Shared perceptions of the mediator as biased
       ► Extensive experience of the mediator
The key to success—the conflicting parties must be motivated to bargain and resolve their conflict, intensity cannot be too high, and the mediator must be perceived as neutral and no coercive.
   
Question No: 26    ( M - 1 )    .
Which of the following can be described as being loose in structure and a catalyst for open lines of communications throughout the organization which results in an increased flow of information?
 
►Centralization
►Decentralization
►Departmentalization
►Simple organizations
A decentralized organization can be described as being loose in structure and a catalyst for open lines of communications.
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Question No: 27    ( M - 1 )    .
A tall, centralized hierarchy of authority and top-down communication and decision making are characteristics of which of the following organizational structures?
 
►Organic structure
►Matrix structure
►Mechanistic structure
►Functional structure
   
Question No: 28    ( M - 1 )    .
A Plant Manager overseeing the functions of the Manager of Engineering, the Manager of Accounting, and the Manager of Manufacturing is an example of:
 
►Product departmentalization
►Geographical departmentalization
►Functional departmentalization
►Process departmentalization    
   
Question No: 29    ( M - 1 )    .
Which of the following statement is TRUE with regard to boundaryless organizations?
 
►These organizations attempt to emulate simple structure
►These remove the horizontal boundaries of management
►These do not adopt participative decision making style
►Team members will be rewarded for mastering multiple skills
   
Question No: 30    ( M - 1 )    .
Which of the following are the forces that affect how an organization designs its structure?
 
►Suppliers, competitors, job design
►Suppliers, job design, customers
►Environment, economic forces, competitors
►Environment, technology, and human resources 
   
Question No: 31    ( M - 1 )    .
Giving workers more control over how a task is to be completed often leads to job enrichment because:
 
►Workers can think out their own way of tackling the task
►Change their pattern of working when they want
►Feel more responsible for achieving the end product
►All of the given options
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Question No: 32    ( M - 1 )    .
Which of the following characterizes non-routine or complicated technologies?
 
►High task variety and high task analyzability
►Low task variety and high task analyzability
►Low task variety and Low task analyzability
►High task variety and low task analyzability
Non-routine or complicated technologies are characterized by high task variety and low task analyzability.
   
Question No: 33    ( M - 1 )    .
When the people are asked to envision the organization in five years and to describe what is different is called:
 
►Discovery
►Dreaming
►Design
►Destiny
Dreaming: The information from the discovery phase is used to speculate on possible futures for the organization. For instance, people are asked to envision the organization in five years and to describe what is different.
  
Question No: 34    ( M - 1 )    .
In practice, organizations use interviews _____.
 
►To determine applicant-organization fit
►Solely to assess specific, job relevant skills
►To manipulate an applicant’s image of the company
►To assess a candidate’s credit history
   
Question No: 35    ( M - 1 )    .
All of the following are operational activities of HR EXCEPT _____which is a strategic activity.
 
►Analyzing HR metrics and measurements
►Recruiting and selecting employees
►Responding to goals and objectives set by executives
►Complying with laws, policies, and procedures
 
   
Question No: 36    ( M - 1 )    .
Performance is a function of which of the following factors?
 
►Skill, willingness to act and reward
►Ability, motivation and opportunity
►Knowledge, skills and abilities
►Tasks, incentives and rewards
Performance  = f (Ability, Motivation, Opportunity)    
 
Question No: 37    ( M - 1 )    .
Cultures within an organization, typically defined by department designations and geographical separation are called:
 
►Multi cultures
►National Cultures
►Dominant Cultures
►Subcultures
 Subcultures are mini-cultures within an organization, typically defined by department designations and geographical separation.
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Question No: 38    ( M - 1 )    .
Which characteristic is NOT reflective of subcultures?
 
►Includes core values of the organization
►Typically defined by department designations
►Includes values shared only within the organization
►Includes values unique to members of a department or group
A dominant culture expresses the core values that are shared by a majority
 
Question No: 39    ( M - 1 )    .
Consistency of behavior is an asset to an organization when it faces which of the following?
 
►Massive changes
►A dynamic environment
►An unknown environment
►A stable environment
 So consistency of behavior is an asset to an organization when it faces a stable environment.
  
Question No: 40    ( M - 1 )    .
Looking for better way to stay is called:
 
►Reactive change
►Anticipatory change
►Radical Change
►Incremental Change
Anticipatory Change: – Looking for better ways to stay.
   
Question No: 41    ( M - 1 )    .
When there is some change in organization that is intentional and goal-oriented activity then it is called;
 
►Planned change
►Unplanned change
►Evolutionary change
►Revolutionary change
Managing Planned Change: Some organizations treat all change as an accidental occurrence, however, change as an intentional, goal-oriented activity is planned change.  
 
Question No: 42    ( M - 1 )    .
Which of the following technique refer to the application of direct threats or force upon resisters?
 
►Exploitation
►Cooptation
►Manipulation
►Coercion
Coercion: The application of direct threats or force upon resisters.
Question No: 43    ( M - 1 )    .
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing?
 
►Planning
►Organizing
►Leading
►Controlling
In planning, managers establish their organization’s strategy, in other words, how best to allocate and use resources to achieve organizational goals. 
   
Question No: 44    ( M - 1 )    .
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
 
►Felt
►Displayed
►Conditional
►Exposed
Felt emotions are an individual’s actual emotions.
   
Question No: 45    ( M - 1 )    .
The communication used by managers to provide job instructions is an example of:
 
►Downward communication
►Lateral  communication
►Directional  communication
►Diagonal communication
   
Question No: 46    ( M - 1 )    .
All of the following are the examples of reward power EXCEPT:
 
►Pay
►Work assignments
►Promotion
►Transfer
 A leader might acknowledge good performance with praise, compliments, a pay raise, or a promotion.  
 
Question No: 47    ( M - 1 )    .
A person in the organization may have crucial information about a statistical breakthrough of great importance to the organization and its strategic marketing plan. This is an example of which of the following power?
 
►Referent
►Legitimate
►Reward
►Expert
   
Question No: 48    ( M - 1 )    .
Keeping subordinates informed about company policies and the penalties for violating those policies is an example of using which of the following power?
 
►Referent
►Legitimate
►Expert
►Coercive
   
Question No: 49    ( M - 1 )    .
Which of the following best describes a leader?
 
►Being a leader also means being a manager
►Leaders can emerge from with in a group
►Leaders are appointed to their positions
►Leaders influence others beyond the formal authority
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Question No: 50    ( M - 1 )    .
Which of the following statements about gender difference in leadership is correct?
 
►There is no difference in leadership on the basis of gender
►Women leaders are not good at negotiation
►Men leaders seem to be more supportive and patient
►Women tend to adopt democratic leadership style
Women tend to adopt a more democratic leadership style.    
 
Question No: 51    ( M - 1 )    .
Which of the following is the system of task, reporting, and authority relationships within which the work of the organization is done?
 
►Organizational goals
►Organizational structure
►Organizational system
►Organizational charts
   
Question No: 52    ( M - 1 )    .
Which of the following is the manner in which divided tasks are combined and allocated to work groups?
 
►Departmentalization
►Specialization
►Formalization
►Standardization
Departmentalization is the manner in which divided tasks are combined and allocated to work groups.
   
Question No: 53    ( M - 1 )    .
Environmental uncertainty exists when managers:
 
►Relax the constraints on product demand
►Attempt to simplify the general environment
►Attempt to stabilize the task environment
►Have difficulty predicting the impact of environmental factors
   
Question No: 54    ( M - 1 )    .
The job design method aimed at increasing the motivational factors in a job is called:
 
►Job enrichment
►Job enlargement
►Job rotation
►Cross-training
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Question No: 55    ( M - 1 )    .
Which of the following selection technique is most commonly used worldwide?
 
►Work sample test
►Interview
►Background check
►Performance-simulation tests
   
Question No: 56    ( M - 1 )    .
Website and internet is changing the way companies and individuals communicate. It is an example of which of the following forces for change?
 
►People
►Technology
►Communication
►Social
   
Question No: 57    ( M - 1 )    .
All of the following are examples of internal forces for change EXCEPT:
 
►Company Crisis
►Changing work climate
►Declining effectiveness
►Globalization
   
Question No: 58    ( M - 1 )    .
Which of the following is the individual source of resistance to change?
 
►Structural inertia
►Threat to expertise
►Dislike of change agent
►Threatened power
   
Question No: 59    ( M - 1 )    .
Which of the following is the organizational source of resistance to change?
 
►Fear of unknown
►Economic threat
►New social relationship
►Threatened power
Threat to established power relationships: Redistribution of decision-making authority can threaten long-established power relationships.
  
Question No: 60    ( M - 1 )    .
Few years earlier there was a huge market of Window Air conditioner in Pakistan. Now split air conditioners have replaced window AC. This change occurred due to which of the following driving forces of change?
 
►Changing values
►Changing nature of workforce
►Knowledge explosion
►Rapid product obsolescence
   
Question No: 61    ( M - 1 )    .
Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them?
 
►Process Consultation
►Survey feedback
►Inter-group development
►Sensitivity Training
Survey feedback techniques can form the basis for a change process. In the process, data are gathered, analyzed, summarized, and returned to those who generated them to identify, discuss, and solve problems. Survey feedback is usually initiated by   top management or by a consultant   to management.
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Question No: 62    ( M - 1 )    .
Textile industry of Pakistan is facing huge losses due to the downfall of electricity. These conditions are causing great stress among the employees and owners of textile mills. Which of the following is the potential source of stress in this scenario?
 
►Economic uncertainty
►Technological change
►Political uncertainty
►Task demand
   
Question No: 63    ( M - 1 )    .
Which of the following performance management component is about acknowledging good performance?
 
►Planning
►Monitoring
►Rewarding
►Rating
   
Question No: 64    ( M - 1 )    .
Which of the following is NOT an HR’s role in career development?
 
►Taking career development initiatives
►Polishing leadership qualities
►Matching individual and organization needs
►Identification of career opportunities
   Question No: 65    ( M - 3 )
Who in organizations are responsible for managing change activities?
 Question No: 66    ( M - 5 )
What can management do to create a more ethical culture within an organization?
 Question No: 67    ( M - 10 )
Describe the advantages and disadvantages of External Change Agents.
 
Question No: 68    ( M - 10 )
Discuss the contemporary change issues managers are facing these days.
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