MIDTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 2)
Shared and Solved By Mehreen Humayun
Time: 60 min
M - 47
Question No: 1 ( M - 1 ) .
Which one of the following is defined as a social entity composed of two or more people which functions on a relatively continuous basis to achieve a common goal or set of goals.
► Community
► Partnership
► Treaty
Ref: An organization is a social entity composed of two or more people working together towards common goals.
Question No: 2 ( M - 1 ) .
Management functions of planning, organizing, leading and controlling were first classified by_______.
► Stephen Covey
► Henry Mintzeberg
► Marry Parker
Ref: Henri Fayol was one of the most influential contributors to modern concepts of management, having proposed that there are five primary functions of management:
(1) Planning,
(2) Organizing,
(3) Commanding,
(4) Coordinating, and
(5) Controlling (Fayol, 1949, 1987)
Question No: 3 ( M - 1 ) .
When a textile factory supervisor gives a group of college students a tour of the plant, he or she is acting as:
► Guide
► Figurehead
► Monitor
Ref: Liaison—contact outsiders who provide the manager with information. These may be inviduals or groups inside or outside the organization.
Question No: 4 ( M - 1 ) .
The opinion or belief segment of an attitude is described by which component of attitude?
► Affective
► Behavioral
► Behavior intension
Ref: Cognitive component The beliefs or ideas one has about an object or situation.
Question No: 5 ( M - 1 ) .
The Globe Framework for assessing cultures includes all EXCEPT:
► Future Orientation
► Power Distance
► Gender Differentiation
Ref:
Assertiveness Future Orientation Gender differentiation Uncertainty avoidance Power distance Individual/collectivism In-group collectivism Power orientation Humane orientation. (Page 26)
Question No: 6 ( M - 1 ) .
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show:
► Emotional Labor
► Emotional disorder
► None of the given options
Ref:Deviant Workplace Behaviors
Negative emotions can lead to employee deviance in the form of actions that violate established norms and threaten the organization and its members.(Page 42)
Question No: 7 ( M - 1 ) .
People who have difficulty in expressing their emotions and understanding the emotions of others suffer from which psychological disorder?
► Amnesia
► dyslexia
► Anorixia
Ref: Some people have difficulty in expressing their emotions and understanding the emotions of others. Psychologists call this alexithymia.(Page 40)
Question No: 8 ( M - 1 ) .
Which of the following statement is true regarding “perceiver”?
► The person making interpretations
► The person making accurate judgments
► The person handling problems
► The person appointed to transmit information
Ref: The perceiver’s knowledge base is organized into schemas, abstract knowledge structures stored in memory that allow people to organize and interpret information about a given target of perception..(Page 43)
Question No: 9 ( M - 1 ) .
The awareness that a problem exists and that a decision needs to be made is a/an:
► Emergency issue
► Cognitive issue
► Ethical issue
Ref: The awareness that a problem exists and that a decision needs to be made is a perceptual issue.(Page 45)
Question No: 10 ( M - 1 ) .
Which is NOT one of the steps in the rational decision-making model?
► Defining the problem
► Identifying the decision criteria
► Computing the decision alternatives
► Rating the alternatives
Ref:
1. Define the problem.
2. Identify the decision criteria.
3. Allocate weights to the criteria.
4. Develop the alternatives.
5. Evaluate the alternatives.
6. Select the best alternative.(Page 52)
Question No: 11 ( M - 1 ) .
Which of the following decision making style shows low tolerance for ambiguity and seeks rationality?
► Analytical
► Conceptual
► Behavioral
Question No: 12 ( M - 1 ) .
Sana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sana’s style?
► Conceptual
► Directive
► Analytical
Ref: Behavioral
a. Characterizes decision makers who work well with others
b. Concerned with the achievement of peers and subordinates and are receptive to
suggestions from others, relying heavily on meetings for communicating
c. Tries to avoid conflict and seeks acceptance.(Page 55)
Question No: 13 ( M - 1 ) .
Which applicants are usually considered “best” by interviewers?
► Those with the best qualifications
► Those who lack any unfavorable characteristics
► Those who are verbally adept
► Those whose interview lasts the longest
Question No: 14 ( M - 1 ) .
Which of the following method is used for strengthening desirable behavior?
► Negative Reinforcement
► Neutral Reinforcement
► Pleasant Reinforcement
Reference: Positive reinforcement results when the occurrence of a valued behavioral consequence has the effect of strengthening the probability of the behavior being repeated.
Question No: 15 ( M - 1 ) .
Which of the following statements is true?
► Older employees have lower rates of avoidable absence than younger workers
► Older employees have lower rates of unavoidable absence than younger workers
► Older employees are more likely to quit their job than younger workers
► Older employees are perceived to be more flexible than younger workers
Ref: In general, older employees have lower rates of avoidable absence. However, they have higher rates of unavoidable absence, probably due to their poorer health associated with aging and longer recovery periods when injured..(Page 17)
Question No: 16 ( M - 1 ) .
Which of the following statements most accurately describes interest groups?
► They are longer lasting than friendship groups
► They are formed because of some common objective
► They are governed by labor laws
► They are likely to involve great social conflict
Ref: Interest groups Comprise workers coming together to achieve a mutual objective.(Page 79)
Question No: 17 ( M - 1 ) .
Which of the following is one of the drawbacks of group decision making?
► More knowledge through pooling of group resources
► More amount of time is required to make a decision
► Increased acceptance & commitment due to voice in decisions
► Greater understanding due to involvement in decision stages
Ref:Disadvantages
1. Pressure in groups to conform
2. Domination by one forceful member or dominant clique
3. Amount of time required, because group is slower than individual to make a decision.(Page 19)
Question No: 18 ( M - 1 ) .
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?
► Groupthink
► Brainstorm
► Electronic meeting
Question No: 19 ( M - 1 ) .
Which of the following statement is true about decision making using nominal group techinque?
► This method is good to generate a quantity of ideas
► This method is good for building group cohesiveness
► This method is good for encouraging independent thinking
► This method is an inexpensive way of generating maximum ideas
Ref: The chief advantage of the nominal group technique is that it permits the group to meet formally but does not restrict independent thinking, as does the interacting group. (Page 92)
Question No: 20 ( M - 1 ) .
In the communication process, which of the following steps occurs first?
► Transmitting
► Decoding
► Encoding
► Understanding
Ref: The communication process entails a number of steps including the sender’s encoding of the messag selection of a medium, decoding of the message by the receiver, and completing the feedback loop..(Page 94)
Question No: 21 ( M - 1 ) .
When manager marketing is communicating with the manager production, it is called:
► Upward communication
► Downward communication
► Vertical communication
Ref: Communication between people at the same hierarchical rank but in different functional areas is called horizontal or lateral communication.
Question No: 22 ( M - 1 ) .
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the:
► Adjourning phase
► Encoding phase
► Decoding phase
Question No: 23 ( M - 1 ) .
Which one of the following are not the skills exhibited by an effective manager?
► Clarifies goals and objectives for everyone involved
► Discourages participation, upward communication, and suggestions
► Plans and organizes for an orderly work flow
► Facilitates work through team building, training, coaching and support
Question No: 24 ( M - 1 ) .
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways?
► Exit
► Voice
► Loyalty
► Neglect
Question No: 25 ( M - 1 ) .
In the following steps of rational decision making, which would come first?
► Generate alternatives
► Make a choice
► Implement the decision
Question No: 26 ( M - 1 ) .
The factors an individual views as important in a decision are assessed in which step of the rational model?
► Decision criteria
► Developing alternatives
► Problem definition
Question No: 27 ( M - 1 ) .
Which of the following is true for the people who adopt a thinking style based on logics and rationality?
► They process information serially
► They perceive things as a whole
► They perceive things on the basis of past experiences
► Their decisions depend upon situation
Question No: 28 ( M - 1 ) .
Process variables include all of the following EXCEPT:
► Team efficacy
► Minimized social loafing
► Specific goals
Question No: 29 ( M - 1 ) .
Which of the following is a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures?
► Group polarization
► Decision making
► Brainstorming
Ref: Groupthink, a term coined by social psychologist Irving Janis (1972), occurs when a group makes faulty decisions because group pressures lead to a deterioration of “mental efficiency, reality testing, and moral judgment”
Question No: 30 ( M - 1 ) .
All of the following are the major challenges that managers must deal with, in order to remain competitive EXCEPT:
► Managing ethical behavior
► Anticipating changes in foreign currency valuations
► Keeping up with technological change
► Managing a diverse workforce
Question No: 31 ( M - 1 ) .
Which of the following is the complex human reaction to personal achievement or setbacks that may be felt and displayed by a person?
► Attitude
► Value
► Perception
Question No: 32 ( M - 1 ) .
Which of the following is the study of social system such as families, occupational classes and organizations ?
► Psychology
► Anthropology
► Social Psychology
Ref: Sociology
In system theory the transformation or conversion of inputs into outputs is accomplished with the help of which of the following?
► Mechanism
► Operational system
► Information system
Question No: 34 ( M - 1 ) .
Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component?
► Affective
► Behavioral
► None of the given option
Question No: 35 ( M - 3 )
Explain different roles that a manager can perform as a member of a group.
Question No: 36 ( M - 5 )
Explain the conditions under which a manager is bound to use intuitive decision making.
Question No: 37 ( M - 5 )
Explain the characteristics of a well functioning and effective group.