MIDTERM  EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 2)
Shared by Maqsood
Solved by vuZs Team
Rechecked & References by Mehreen Humayun
                                                                                www.vuzs.info      
Time: 60 min
M - 47
Question No: 1    ( M - 1 )    .
Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies, actions and results. Which managerial role is he playing in organization?
 
       Disseminator
       Spokesperson
       Representative
       Figurehead
  Spokesperson—represent the organization to outsiders.
 
Question No: 2    ( M - 1 )    .
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show:
 
       Deviant Workplace Behavior
       Emotional Labor
       Emotional disorder
       None of the given options
   
Question No: 3    ( M - 1 )    .
Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers?
 
       ► Anger
       ► Fear
       Hate
       ► Sadness
Six universal emotions have been identified: anger, fear, sadness, happiness, disgust, and surprise.   
Question No: 4    ( M - 1 )    .
The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?
 
       Situation
       ► Perceiver
       ► Reality
       ► Target
Question No: 5    ( M - 1 )    .
When people tend to use intuitive decision making?
 
       ► When a high level of uncertainty exists
       ► When facts and figures are available
       ► When programmed decions are made
       ► When there is no time constraint
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Question No: 6    ( M - 1 )    .
Which of the following terms involves making decisions so as to provide the greatest good for the greatest number?
 
       ► Utilitarianism
       ► Justice
       ► Rights
       ► Satisfying
Utilitarian criterion—decisions are made solely on the basis of their outcomes or consequences. The goal of utilitarianism is to provide the greatest good for the greatest number.
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Question No: 7    ( M - 1 )    .
According to attribution theory, which of the following is an example of externally caused behavior?
 
       ► An employee is late because of a flat tire.
       ► An employee was promoted because of his abilities
       ► An employee was fired because he slept on the job.
       ► An employee was promoted because he was hard working.
   
Question No: 8    ( M - 1 )    .
What are the three key elements of motivation?
 
       ► Interest, activity and reward
       ► Awareness, effort and outcome
       ► Stimulation, progress and achievement
       ► Intensity, direction and persistence
Lesson 13
Key Elements
Intensity: how hard a person tries. Intensity is concerned with how hard a person tries. This is the element most of us focus on when we talk about motivation.
Direction: toward beneficial goal. Direction is the orientation that benefits the organization.
Persistence: how long a person tries. Persistence is a measure of how long a person can maintain his/her effort. Motivated individuals stay with a task long enough to achieve their goal.
 
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Question No: 9    ( M - 1 )    .
Maslow’s hierarchy of needs arranges those needs in which of the following orders?
 
       ► Physiological, esteem, safety, social, and self-actualization
       ► Physiological, safety, social, esteem, and self-actualization
       ► Safety, physiological, esteem, social, and self-actualization
       ► Physiological, social, safety, esteem, and self-actualization
   
Question No: 10    ( M - 1 )    .
Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?
 
       Existence
       ► Safety
       ► Growth
       Physiological
Physiological needs: food, drink, shelter, sexual satisfaction, and other physical requirements.
Question No: 11    ( M - 1 )    .
Which of the following statements is true?
 
       Older employees have lower rates of avoidable absence than younger workers
       ► Older employees have lower rates of unavoidable absence than younger workers
       ► Older employees are more likely to quit their job than younger workers
       ► Older employees are perceived to be more flexible than younger workers
   
Question No: 12    ( M - 1 )    .
Which of the following has Not been shown to be a benefit of flextime?
 
       ► Reduced absenteeism
       ► Improved productivity
       ► Decreased satisfaction
       ► Improved promptness
Question No: 13    ( M - 1 )    .
Which of the following statements is true?
 
       All command groups are also task groups
       ► All task groups are also friendship groups
       ► All command groups are also informal groups
       ► All informal groups are also command groups
 Formal work groups include command groups, task forces, teams, and self-managed work teams.
  
Question No: 14    ( M - 1 )    .
Which of the following is NOT one of the key components of effective teams?
 
       ► Effective work design
       ► Recognized company identity
       ► Supportive contextual influences
       ► Well-managed team processes
 Factors Affecting Teams
Four key components:
• Work design
• Team’s composition
• The resources and other contextual influences that make teams effective
• Process variables reflects that things that go on in the team that influence effectiveness.
Question No: 15    ( M - 1 )    .
What is generally the result of groupthink?
 
       ► Higher quality decisions
       ► More risky decisions
       ► Less critical analysis
       ► Unpopular decisions
   
Question No: 16    ( M - 1 )    .
Which of the following is likely to generate the least innovative alternatives?
 
       Face-to-face interacting groups
       ► Brainstorming
       ► Delphi technique
       ► Nominal group technique
   
Question No: 17    ( M - 1 )    .
Which group decision-making technique seems most reasonable for the management of a multinational company whose offices are located in  
China, India, Australia and England?
 
       Brainstorming session
       ► Nominal group technique
       ► Electronic meeting
       ► Postal service interaction
Question No: 18    ( M - 1 )    .
Messages conveyed through body movements and facial expressions are called:
 
       ► Non-verbals
       ► Physical characteristics
       ► Semantics
       ► Excitement
   
Question No: 19    ( M - 1 )    .
Which of the following is the most effective communication network for facilitating the emergence of a leader?
 
       ► Chain
       ► All-channel
       ► Wheel
       ► Direct
Question No: 20    ( M - 1 )    .
The relatively stable set of psychological attributes that distinguishes one person from another is called _______.
 
       ► Attitude
       ► Personality
       ► Perception
       ► Mind-set
   
Question No: 21    ( M - 1 )    .
Which of the following managerial roles might include reading trade magazines to learn more about competitors?
 
       ► Disseminator
       ► Leader
       ► Monitor
       ► Spokesperson
 Monitor: Collect information from organizations and institutions outside their own.
 
Question No: 22    ( M - 1 )    .
A manager performing the role of disseminator is most likely to do which of the following activity?
 
       ► Speak in a Chamber of Commerce's meeting
       ► Hire a new Human Resource Manager for the company
       Inform subordinates about newly founded competitors
       ► Develop a new strategic five-year plan for the company
Question No: 23    ( M - 1 )    .
Which of the following variables adversely affects organization's performance?
 
       ► Organizational citizenship
       ► Productivity
       ► Turnover
       ► Job satisfaction
   
Question No: 24    ( M - 1 )    .
The suspension of a construction employee for one day without pay for not wearing hard hat when instructed strictly, is an example of which of the following method of shaping behavior?
 
       Negative reinforcement
       ► Punishment
       ► Extinction
       ► Positive reinforcement
Question No: 25    ( M - 1 )    .
Which of the following is the set of characteristics that underlines a relatively stable pattern of behavior?
 
       ► Emotions
       ► Moods
       ► Values
       ► Personality
    Personality: “Relatively stable pattern of behaviours and consistent internal states that explain a person's behavioural tendencies”
 
Question No: 26    ( M - 1 )    .
The extent to which personality attributes are inherited from our parents or shaped by our environment is called which of the following factors?
 
       ► Individual differences
       Psychological contributions
       ► Nature versus nurture
       ► Psychological contract
Question No: 27    ( M - 1 )    .
People with which of the following decision making style work well with others and enjoy social interactions?
 
       Behavioral
       ► Directive
       ► Analytical
       ► Conceptual
Behavioural Style: People with a behavioural decision-making style work well with others, are open to suggestions, and are concerned about the achievements.
  
Question No: 28    ( M - 1 )    .
Which of the following statement is TRUE regarding trait theories?
 
       ► Fit traits to various situations
       ► Emphasize the situation in classifying approaches to leadership
       Suggest leaders are born and not made
       ► Focus on leaders physical attributes, personality, and abilities
   
Question No: 29    ( M - 1 )    .
Which of the following determines requirements of organization conversion process?
 
       ► Machinery, computers and human skills
       Raw material and capital
       ► Finished products and services
       ► HR and information system 
 Organization’s Conversion
Process
– Machinery
– Computers
– Human Skills & Abilities
  
Question No: 30    ( M - 1 )    .
Which of the following can be considered a method of social learning?
 
       ► Directories
       ► Purchase invoices
       ► TV commercial
       Work Manual
Question No: 31    ( M - 1 )    .
The degree to which people in a country accept that power in institution and organizations is distributed unequally is called:
 
       ► Terminal Values
       ► Power Distance
       ► Fairness
       ► Uncertainty Avoidance
    
Question No: 32    ( M - 1 )    .
Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff  are not performing their due responsibilities. Afaq’s attitude is showing which of the following component?
 
       ► Cognitive
       ► Affective
       ► Behavioral
       ► None of the given option
Question No: 33    ( M - 1 )    .
Which level of Maslow’s hierarchy of needs deals with satisfying one’s food, shelter and cloth?
 
       ► Physiological
       ► Social
       ► Esteem
       ► Safety
 Physiological needs: food, drink, shelter, sexual satisfaction, and other physical requirements.
  
Question No: 34    ( M - 1 )    .
A group which is raising funds from public for a medical research on a disease that can affect the population can be called as:
 
       ► Command group
       ► Formal group
       ► Task group
       Interest group
Task group: Comprises employees who work together to complete a particular task or project.
Question No: 35    ( M - 3 )
Describe the situations under which a company or a manager should use teams.
 
Question No: 36    ( M - 5 )
Different cultures have different ways of decision making. How cultural  differences affect the decision making of managers? Discuss.
 
Question No: 37    ( M - 5 )
How can an organization build effective teams for different tasks?