MGT502- Organizational Behaviour (Session - 4)
Shared & Solved by Amira
Re-solved by Sehar Khan
Referenced By vuZs Team
http://groups.google.com/group/vuZs
Time: 60 min
Which of the following statements best describes the goals of Organizational Behavior?
To understand the behaviors of people at work
To appreciate the behavior of people at work
To align behaviors according to the organizational goals
To describe, understand, predict, and control human behavior at work
Question No: 2 ( M - 1 ) .
Which one of the following is not considered as a part of organizational output?
Finished goods
Services
Dividends
Capital
Ref: It is input instead of out put.Capital is invested for income.
Question No: 3 ( M - 1 ) .
Advertisements are directed at changing a person's:
Attitude
Value
Ethics
Custom
Ref: Advertisements are directed at changing your attitudes and are often successful.(Page 29)
Question No: 4 ( M - 1 ) .
Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?
Moods
Behaviors
Values
Customs
Ref: Values lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.(Page no.28)
http://groups.google.com/group/vuZs
Question No: 5 ( M - 1 ) .
The extent to which a society encourages people to be tough, confrontational, and competitive versus modest and tender is called:
Assertiveness
Future orientation
Gender differentiation
Power distance
Ref: Assertiveness: The extent to which a society encourages people to be tough, confrontational, assertive, and competitive versus modest and tender.(Page 26)
Question No: 6 ( M - 1 ) .
If you believe that outside forces are largely responsible for your fate, you are the person having:
External Locus of control
Personal Locus of control
Internal Locus of control
Core locus of control
Ref: Individuals who believe that outside forces are largely responsible for their fate have an external locus of control..(Page 35)
Question No: 7 ( M - 1 ) .
Why is decision making a perceptual issue?
Decision making is generally by consensus
Decision making occurs as a reaction to a problem
There may be more than one way to solve a problem
For a decision, a problem must be perceived to exist
Ref: The awareness that a problem exists and that a decision needs to be made is a perceptual issue.(Page 45)
Question No: 8 ( M - 1 ) .
Which of the following statement is true regarding "intuitive decision making"?
A logical process
An unconscious process
A satisficing process
An effective process
Ref: “An unconscious process created out of distilled experience”. (Page 54)
Question No: 9 ( M - 1 ) .
Which applicants are usually considered "best" by interviewers?
Those with the best qualifications
Those who lack any unfavorable characteristics
Those who are verbally adept
Those whose interview lasts the longest
http://groups.google.com/group/vuZs
Question No: 10 ( M - 1 ) .
Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow's needs is Hassan fulfilling through these relationships?
Self-actualization
Esteem
Social
Physiological
Ref: Social needs: affection, belongingness, acceptance, and friendship.(Page 60)
Question No: 11 ( M - 1 ) .
A theory Y manager would assume that employees would ________________.
Dislike work
Need to be controlled
Attempt to avoid work
Exercise self direction
Ref: Theory Y offers a positive view. It assumes that workers can exercise self-direction, accept and actually seek out responsibility,
and consider work to be a natural activity.(Page 61)
Question No: 12 ( M - 1 ) .
What would be the predicted result of overpaying a piece-rate worker, according to equity theory?
Quality will increase
Quantity will increase
Quality will decrease
There will be no effect
Ref: When workers perceive ratios to be equal, they are motivated to maintain the status quo or increase inputs to receive greater outcomes.(Page 65)
Question No: 13 ( M - 1 ) .
Which of the following is an example of a piece-rate plan?
Stock options
Rs20 for each unit produced
Productivity bonus
Commission
Question No: 14 ( M - 1 ) .
Which of the following helps to explain the current popularity of teams?
Easy to manage
Less expensive
Use employee talents better
Promote socialization
Ref: The current popularity of teams seems based on the evidence that teams typically outperform individuals when the tasks being done require multiple skills,
judgment, and experience.(Page 84)
Question No: 15 ( M - 1 ) .
Which of the following best demonstrates the effectiveness of self-managed teams?
An increase in the number of teams required to manufacture a product
A reduction in the number of employees qualified to participate in the teams
A significant reduction in response time for resolving customer concerns
An increase in the technology budget for connecting team members
http://groups.google.com/group/vuZs
Question No: 16 ( M - 1 ) .
Which of the following teams are made up of employees from about the same hierarchical level?
Problem-solving
Self-managed
Cross-functional
Virtual
Ref: These are teams made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.(Page 89)
Question No: 17 ( M - 1 ) .
Which of the following is likely to generate the least innovative alternatives?
Face-to-face interacting groups
Brainstorming
Delphi technique
Nominal group technique
Question No: 18 ( M - 1 ) .
When manager marketing is communicating with the manager production, it is called:
Upward communication
Downward communication
Lateral communication
Vertical communication
Question No: 19 ( M - 1 ) .
Which of the following is NOT a barrier to effective communication?
Filtering
Silence
Language
Selective perception
http://groups.google.com/group/vuZs
Question No: 20 ( M - 1 ) .
Receivers in communication see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called:
Filtering
Defensiveness
Selective perception
Selective selection
Ref: Selective Perception
Receivers in the communication process selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics.(97)
Question No: 21 ( M - 1 ) .
Messages conveyed through body movements and facial expressions are called:
Non-verbals
Physical characteristics
Semantics
Excitement
Question No: 22 ( M - 1 ) .
Productivity, job satisfaction and turnover are _______.
Moderating variables
Dependent variables
Independent variables
Continuous variables
These all are the inputs depend on out puts like pay, benefit and work environment etc.
Question No: 23 ( M - 1 ) .
Following a response by the termination or withdrawal of something unpleasant is called _________.
Positive reinforcement
Extinction
Negative reinforcement
Punishment
Question No: 24 ( M - 1 ) .
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
Felt
Displayed
Conditional
Exposed
Ref: Felt emotions are an individual’s actual emotions.Key-felt and displayed emotions are often different. This is particularly true in organizations, where role demands and situations often require people to exhibit emotional behaviors that mask their true feelings.
Question No: 25 ( M - 1 ) .
In the following steps of rational decision making, which would come first?
Generate alternatives
Identify criteria
Make a choice
Implement the decision
http://groups.google.com/group/vuZs
Question No: 26 ( M - 1 ) .
Which of the following is an advantage of oral communication?
Permanent record of oral communication
Accurate when passing through many people
Chance for timely feedback
More likely to be well thought out
Ref: Oral Communication
– Advantages: Speed and feedback.
– Disadvantage: Distortion of the message..(Page 99)
Question No: 27 ( M - 1 ) .
The oil company search for oil, refines and converts it into petrol and petroleum products. This statement shows which of the following component of an organization?
People
Technology
Task
Structure
Organizational inputs are converted into output with the help of "Technilogy".
Question No: 28 ( M - 1 ) .
CEO of a computer manufacturing organization rewards his employees with computers, vacations or bonuses for meeting personal or organizational goal. He is practicing which of the following method of shaping behavior?
Positive reinforcement
Negative reinforcement
Punishment
Extinction
Ref :Potential reinforces include rewards such as pay, bonuses, promotions, job titles, interesting work, and verbal praise. Rewards are positive reinforcements if a worker acts in the desired manner to obtain them.(Page 22)
Question No: 29 ( M - 1 ) .
Which of the following is a common way for companies to encourage employees to behave ethically?
Set examples of employees who behave unethically by terminating them
Prosecute unethical employees
Issue a code of ethics/conduct and train employees in the ethics of conducting business
Administer annual ethics tests to employees
Question No: 30 ( M - 1 ) .
Job satisfaction and employee performance are positively related when:
Pay is linked with attendance
Non-participative techniques are used
Rewards are valued by employees
Employee turnover is high
Question No: 31 ( M - 1 ) .
Suppose you are a member of quality improvement team. Every member in your team gives usual suggestions regarding process improvements. But one of your team member suggests an innovative and totally new idea that is acknowledged by everyone. His idea is noticed because of which of the following external stimulus?
Contrast
Motion
Novelty
Intensity
http://groups.google.com/group/vuZs
Question No: 32 ( M - 1 ) .
Mr. Shahzad has been performing successfully at work for several months. He believes that he will get a pay raise if he maintains this high level of performance. This belief is an example of which of the following according to expectancy theory?
Effort-performance
Performance-benefit
Performance-outcome
Performance-valence
Ref: EXPECTANCY THEORY proposes that an individual will act in a certain way based on the expectation that what they do will lead to, or will be linked to, a particular outcome.
Question No: 33 ( M - 1 ) .
Which of the following determines requirements of organization conversion process?
Machinery, computers and human skills
Raw material and capital
Finished products and services
HR and information system
Question No: 34 ( M - 1 ) .
Which of the following can be considered a method of social learning?
Directories
Purchase invoices
TV commercial
Work Manual
http://groups.google.com/group/vuZs
Question No: 35 ( M - 3 )Explain the basics of leadership style.
Answer:-
Leading requires managers to tailor their leadership styles to suit differences in the attitudes and values of foreign workers. The challenge of managing a diverse workforce increases as organizations expand their operations internationally. There are several issues that arise in the international arena. First, managers must understand cultural differences to interact with workers and associates in foreign countries. Understanding the differences between national cultures is important in any attempt to manage behavior in global organizations to increase performance.
Question No: 36 ( M - 5 )
Social loafing is a threat to group effectiveness. How can a manager avoid social loafing?
Answer:-
Managers can reduce or eliminate social loafing by making individual contributions to a group identifiable so that individual performance can be evaluated and appropriate outcomes delivered. Group members can complete peer evaluations, or the level of group supervision can increase. When individual performance cannot be separated, managers can make each individual feel that contribution to the group is valuable. A manager can remind each member of unique contributions and indicate when group success or failure hinges on individual efforts. Managers can remind members that their selection
hinged on their unique contributions. Keeping the group as small as possible reduces social loafing. If process losses increase with group size, managers should reduce size by dividing the work into two groups. Group members will no longer perceive their efforts as unidentifiable or unnecessary
Question No: 37 ( M - 5 )
Discuss some of the errors in perceptual judgment made by interviewers in job interviews.
Answer:-
The following are the errors which can occur in perceptual judgment made by interviewers in job interviews.
* Stereotyping is judging someone on the basis of our perception of the group to which
he or she belongs
* Generalization is not without advantages. It is a means of simplifying a complex
world, and it permits us to maintain consistency. The problem, of course, is when we
Inaccurately stereotype.
* In organizations, we frequently hear comments that represent stereotypes based on
gender, age, race, ethnicity, and even weight
The halo effect occurs when we draw a general impression on the basis of a single
Characteristic:
a. This phenomenon frequently occurs when students appraise their classroom
instructor.
b. Students may give prominence to a single trait such as enthusiasm and
allow their entire evaluation to be tainted by how they judge the instructor
on that one trait.
Selective Perception
* Any characteristic that makes a person, object, or event stand out will increase the
probability that it will be perceived.
* It is impossible for us to assimilate everything we see only certain stimuli can be
taken in.