Spring 2008

MGT502- Organizational Behaviour
Solved by vuZs Team
 Mehreen Humayun
Time: 120 min
M - 80
Question No: 1    ( M - 1 )    .
       ► Employees are expected to achieve unclear objectives
       ► The criteria for measuring performance objectives are vague
       ► Employees lack confidence on their evaluation process
       ► All of the given options
   
Question No: 2    ( M - 1 )    .
If an organization used an outside consultant as opposed to an insider as a change agent, the result would probably be more _____.
 
       ► Conservative
       ► Risk averse
       Objective
       ► Prone to bias
   
Question No: 3    ( M - 1 ) http://www.vuzs.info     .
       ► Planned change
       Unplanned change
       ► Evolutionary change
       ► Revolutionary change
Unplanned Change - change that is imposed on the organization and is often unforeseen.
   
Question No: 4    ( M - 1 )    .
All of the following are factors that serve to sustain organizational cultures EXCEPT:
 
       ► Selection
       ► Orientation   
       ► Socialization
       Economy
   
Question No: 5    ( M - 1 )    .
The primary or dominant values that are accepted throughout the organization are called:
 
       ► Uniform cultures
       ► Formalization
       Core values
       ► Cultural Liabilities
   
Question No: 6    ( M - 1 )    .
360 degree feedback evaluation can be used in organizations to incorporate which of the following ?
 
       Encourage employees’ involvement
       ► Support bureaucratic management style
       ► Mantain closed communication system
       ► Show resistance for change
   
Question No: 7    ( M - 1 )    .
Whichof the following type of questionnaire is used in collecting job analysis information?
 
       Structured
       Unstructured
       Both structured and unstructured
       None of the given options
Structured or unstructured questionnaires may be used to obtain job analysis information.
   
Question No: 8    ( M - 1 )    .
McDonald’s has been training thousands of its employees at its Hamburger University, it is an example of which one of the following?
 
       ► On the job training
       Off the job training
       ► Apprenticeship
       ► Informal training
Off the job training involves employees taking training courses away from their place of work. This is often also referred to as "formal training". Off the job training courses might be run by the business' training department or by external providers.
Question No: 9    ( M - 1 )    .
Job rotation, apprenticeships, understudy assignments, and formal mentoring programs are considered as a part of which one of the following?
 
       On the job training
       ► Off the job training
       ► Informal training
       ► None of the given options
   
Question No: 10    ( M - 1 )    .
Human Resource Manager in an organization possesses_____________.
 
       ► Staff authority
       ► Line authority 
       Top level authority
       ► Middle level authority 
   
Question No: 11    ( M - 1 )    .
Training is most relevant to which relationship in the expectancy theory of motivation?
 
       Effort-goal
       ► Reward-goal
       ► Performance-goal
       ► Effort-performance
Expectancy is the belief that one's effort (E) will result in attainment of desired performance (P) goals.  
 
Question No: 12    ( M - 1 )    .
Which of the following has proven to be a particularly good predictor for jobs that require cognitive complexity?
 
       Intelligence tests
       ► Integrity evaluations
       ► Work sampling
       ► Aptitude tests
Intelligence tests have proven to be a particularly good predictor for jobs that require cognitive complexity.
   
Question No: 13    ( M - 1 )    .
A business firm that has extensive international operations in more than one foreign country is an example of________________.
 
       ► National organization
       Multinational organization
       ► Foreign organization
       ► None of the given options
Question No: 14    ( M - 1 )    .
Which of the following statement is TRUE with regard to boundaryless organizations?
 
       These organizations attempt to emulate simple structure
       ► These remove the horizontal boundaries of management
       ► These do not adopt participative decision making style
       ► Team members will be rewarded for mastering multiple skills
   
Question No: 15    ( M - 1 )    .
What the CEO would be likely to do in a rapidly growing organization?
 
       ► Create a flat hierarchy
       ► Consolidate levels of authority
       Create a new level in the hierarchy
       ► Create a maximum chain of command.
Ref: In a rapidly growing organization, the CEO would be likely to create a new level in the hierarchy. Creating a new level in the hierarchy would reduce the CEO's span of control and thereby decrease his responsibility.
   
Question No: 16    ( M - 1 )    .
Which of the following is NOT a common success criteria for any organizational structures?
 
       Decentralized reporting
       High residual mass
       ► Permanent monitoring
       ► Rapid response
   
Question No: 17    ( M - 1 )    .
Theories of leadership that isolate characteristics that differentiate leaders from non-leaders are called:
 
       ► Behavioral theories of leadership
       ► Contingency theories of leadership
       Trait theories of leadership
       ► Situational theories of leadership
   
Question No: 18    ( M - 1 )    .
Which of the following is the greatest value of feedback?
 
       It improves communication by reducing the chance of misunderstandings
       ► It allows further discussions between the sender and receiver
       ► It forces the sender to think twice about what is communicated
       ► It is not necessary in written communication
Feedback gained from surveys can be used in training activities to help employees to address customer-related grievances more competently and resolve queries and complaints more quickly.
www.vuzs.info
Question No: 19    ( M - 1 )    .
Adil wants to get credit from the bank but bank can not approve credit to him because of past slow pay record. The bank manager and Adil meet and agree on a win-win solution that meets the need of both parties by involving a guarantee that will ensure payment if not made with in prescribed period. This is an example of :
 
       ► Compromising intention
       ► Accommodating intention
       ► Distributive negotiation 
       Integrative negotiation
   
Question No: 20    ( M - 1 )    .
Activities that influence the distribution of advantages and disadvantages within an organization are known as:
 
       ► Human resources
       Political behaviors
       ► Influential power moves
       ► Interactive initiatives
We shall define political behavior in organizations as those activities that are not required as part of one’s formal role in the organization but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.   
 
Question No: 21    ( M - 1 )    .
If individual efforts at gaining power fail, which of the following can be an alternative response?
 
       ► Intimidation
       ► Ingratiation
       ► To form a coalition
       ► Promotional moves
Question No: 22    ( M - 1 )    .
Which of the following is the main focus of Leadership?
 
       ► Elimination of dependency relationships
       ► Suppression of the interests of minorities
       ► Downward influence of a leader on followers
       ► Importance of lateral and upward influence patterns
   
Question No: 23    ( M - 1 )    .
The power that the Dean of Commerce department has been granted by the University over the faculty is an example of which of the following power?
 
       ► Academic
       ► Legitimate
       ► Reward
       ► Referent
Legitimate power Obtaining compliance through formal authority.
   
Question No: 24    ( M - 1 )    .
When a bank robber points a gun at a bank employee, which of the following is his base of power?
 
       Coercive
       ► Legitimate
       ► Positional
       ► Authoritative
Coercive power Obtaining compliance through threatened or actual punishment.
   
Question No: 25    ( M - 1 )    .
Which of the following is a feeling of devotion, duty, or attachment to somebody or something?
 
       ► Integrity
       ► Consistency
       ► Loyalty
       ► Reliability
The quality or state of being loyal a feeling of devotion, duty, or attachment to somebody or something.
  
Question No: 26    ( M - 1 )    .
The charismatic leaders are likely to:
 
       Invoke high performance among followers
       ► Encourage women to seek leadership positions
       ► Motivate followers to become more extroverted
       ► Avoid media attention regarding their achievements
   
Question No: 27    ( M - 1 )    .
Which of the following is NOT an example of a prediction based on path-goal theory?
 
       ► Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful
       Subordinates with an internal locus of control will be more satisfied with a directive style
       ► Supportive leadership results in high employee performance when performing structured tasks
       ► Directive leadership is likely to be perceived as redundant by employees with a lot of experience
Question No: 28    ( M - 1 )    .
A ______ is a senior employee who guides and supports a less-experienced employee.
 
       Mentor
         Leader
       ► Coach
       ► Facilitator
Mentoring, When an experienced employee guides and supports a less-experienced employee.
   
Question No: 29    ( M - 1 )    .
Which of the following is an important nonverbal component of communication?
 
       Written memo
       ► Paraphrase
       ► Eye contact
       ► E-mail
Nonverbal Communication Messages sent outside of the written or spoken word.  
 
Question No: 30    ( M - 1 )    .
The communication used by managers to provide job instructions is an example of:
 
       Downward
       ► Lateral
       ► Directional
       ► Diagonal
   
Question No: 31    ( M - 1 )    .
Which of the following is the product of a sender’s encoding?
 
       ► Channel
       Message
       ► Transmission
       ► Medium
   
Question No: 32    ( M - 1 )    .
Which of the following leadership style gave the group members complete freedom?
 
       ► Autocratic
       ► Democratic
       Laissez-faire
       ► Consideration
Ref: Laissez-faire leadership involves giving group members the freedom to make their own decisions.
   
Question No: 33    ( M - 1 )    .
A __________is a collection of people who come together to accomplish a specific goal.
 
       Task force
       ► Team
       ► Committee
       ► Command force
A task force is a collection of people who come together to accomplish a specific goal.
  
Question No: 34    ( M - 1 )    .
Research does NOT support which of the following statements about gender in the workplace?
 
       ► Women are more willing to conform to authority than men
       ► Men are more aggressive than women
       Women are more productive at work than men
       ► Men have higher expectations of success
   
Question No: 35    ( M - 1 )    .
Which of the following is NOT true about the two-factor theory?
 
       ► Working conditions are characterized as hygiene factors
       ► Intrinsic factors are motivators
       A job becomes satisfying when the dissatisfying characteristics are removed
       ► Responsibility is a satisfier
   
Question No: 36    ( M - 1 )    .
Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?
 
       ► Existence
       ► Safety
       ► Growth
       Physiological
Physiological needs: food, drink, shelter, sexual satisfaction, and other physical requirements.
Question No: 37    ( M - 1 )    .
If you believe that outside forces are largely responsible for your fate, you are the person having:
 
       External Locus of control
       ► Personal Locus of control
       ► Internal Locus of control
       ► Core locus of control
Question No: 38    ( M - 1 )    .
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways:
 
       ► Exit
       Voice
       ► Loyalty
       ► Neglect
   
Question No: 39    ( M - 1 )    .
Which one of the following are not the skills exhibited by an effective manager?
 
       Clarifies goals and objectives for everyone involved
       Discourages participation, upward communication, and suggestions
       Plans and organizes for an orderly work flow
       Facilitates work through team building, training, coaching and support
   
Question No: 40    ( M - 1 )    .
Management functions of planning, organizing, leading and controlling were first classified by_______.
 
       ► Stephen Covey
       ► Henry Mintzeberg
       Henri Fayol
       ► Marry Parker
Question No: 41    ( M - 5 )
Identify what are the main sources of organizational conflict?
 
Question No: 42    ( M - 5 )
What are the ingredients of  Total Quality Management?
Question No: 43    ( M - 10 )
What are different techniques to manage stress?
   
Question No: 44    ( M - 10 )
Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.
 
Question No: 45    ( M - 10 )
Identify the behaviors to be expected from persons who exhibit each of the five primary conflict-handling intentions.