FINALTERM  EXAMINATION

Spring 2009

ENG301- Business Communication (Session - 3)

 

(This email address is being protected from spambots. You need JavaScript enabled to view it.)

 

Solved by (vuZs Solution Team)

Tariq Mahmood<This email address is being protected from spambots. You need JavaScript enabled to view it.>

 

http://groups.google.com/group/vuZs

www.vuzs.info

 

    

Question No: 1    ( M - 1 )    .

 

 As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.

 

       ► Good news

       ► Bad news

       ► Pleasant news                                               

       ► Moderate news

    Ref: Basic Organizational Plans

As good-news plan is similar to direct-request plan, so is persuasive plan to bad-news plan.

 

Question No: 2    ( M - 1 )    .

  

 Unsolicited letters are written on ADIA plan which is  --------- step approach.

 

       ► Five

       ► Two

       ► Four

       ► One

Ref: One way to organize persuasive messages is the AIDA plan, which is of four stages:

1. Attention 2. Interest 3. Desire 4. Action

   

Question No: 3    ( M - 1 )    .

 

In circular letters personal interest is created by using the word -----------------.

 

 

       ► You

       ► Our customers

       ► Everybody

       ► Dear customers

Ref: Make the letter as personal as possible by addressing each letter to a particularly person, by name if you know it. Use dear Mr. Atif Faheem instead of Dear Reader, Dear Subscriber or Dear Customer instead of Dear Sir or Madam. Never use the plural form for the salutation – remember, one recipient will read each individual letter. Create the impression of personal interest by using you, never our customers, all customers, our clients, everyone.

    

 

http://groups.google.com/group/vuZs

www.vuzs.info

 

Question No: 4    ( M - 1 )    .

  --------------- is a group of people who are appointed to solve a specific problem.

 

 

       ► A standing committee

       ► A committee

       ► A task force

       ► A help desk

Ref: A task force is a group of people who are appointed to solve a specific problem; when they make their recommendation on the ‘task’ assigned to them, the task force is disbanded.

   

Question No: 5    ( M - 1 )    .

 A ------------------is a cross between interoffice memo and a formal report.

 

       ► Memo report

       ► Analytical memo report

       ►  informational memorandum report

       ► feasibility report

    Ref: Types of Reports

A memo report is a cross between interoffice memo and a formal report

 

Question No: 6    ( M - 1 )    .

 -----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

 

 

       ► Periodic reports

       ► Formal reports

       ► Progress reports

       ► Conference reports

Ref: Periodic Reports

They are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

   

Question No: 7    ( M - 1 )    .

 ------------------- reports are usually short messages with natural, casual use of language.

 

 

       ► Conference

       ► Periodic

       ► Informal

       ► Formal

Ref: Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report.

    

Question No: 8    ( M - 1 )    .

 Letter reports are of ----------- types:

 

 

       ► four

       ► two

       ► three

       ► five

Ref: Letter reports are of two types:

1. Informational Letter Reports

2. Analytical Letter Reports

   

http://groups.google.com/group/vuZs

www.vuzs.info

Question No: 9    ( M - 1 )    .

 Which approach is the most common way to organize a resume?

 

 

       ► Functional

       ► Chronological

       ► Analytical

       ► Job oriented

Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it.

   

Question No: 10    ( M - 1 )    .

  Personal space varies according to:

                                            

       ► Situation

       ► Culture, status

       ► Medium

       ► Channel

Ref: Personal space varies according to:

• Gender

• Status

• Roles

• Culture

   

Question No: 11    ( M - 1 )    .

 Which type of interview is less formal and unstructured?

  

       ► Situational Interview

       ► Structured Interview

       ► Opening-ended interview

       ► Casual interview

    Ref: Opening-ended interview is less formal and unstructured. In an open-ended interview, the recruiter encourages the candidate to speak freely.

 

Question No: 12    ( M - 1 )    .

 BATNA stands for :

 

       ► Better acknowledged to narrative agreement.

       ► Best approach to a non related assignment.

       ► Best alternative to a negotiated agreement

       ► Best approach to a narrative agreement

Ref: BATNA stands for the ‘best alternative to a negotiated agreement.’ If the person you are negotiating with is your manager or supervisor you may have WATNA.

   

Question No: 13    ( M - 1 )    .

 --------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties.

 

       ► Collaboration

       ► Competition

       ► Compromise

       ► Cooperation

Ref: Collaboration involves people cooperating to produce a solution satisfactory to both parties (win-win). It improves personal relationships and allow the exploration of new ideas. Permanent solutions and commitment to them can be achieved this way. On the other hand, it is time-consuming and demands good negotiating skills on each side.

   

 

http://groups.google.com/group/vuZs

www.vuzs.info

 

Question No: 14    ( M - 1 )    .

 Which is an active process of receiving aural stimulus?

 

       ► Listening

       ► Thinking

       ► Talking

       ► Silence

    Ref: Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive process.

 

Question No: 15    ( M - 1 )    .

 Proposal should be written in a :

 

       ► Future tense

       ► Past tense

       ► Present tense

       ► Present continuous

    Ref: Of course, it should be written in a future tense since it is a proposal. To turn a good proposal into the first three chapters of the dissertation consists of changing the tense from future tense to past tense (from "This is what I would like to do" to "This is what I did") and making any changes based on the way you actually carried out the research when compared to how you proposed to do it.

 

Question No: 16    ( M - 1 )    .

 Evaluation studies are usually described as either------------------ or summative.

 

 

       ► Formative

       ► Informative

       ► Experimental

       ► Analytical

    Ref: Evaluation studies are usually described as either formative or summative. Formative studies are made while a new program or product is being developed; summative studies, when it has been completed.

 

Question No: 17    ( M - 1 )    .

 A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

 

       ► Learning

       ► Speaking

       ► Writing

       ► Listening

Ref: The Three Step Oral Presentation Process

Regardless of your job or the purpose of your presentation, you will be more effective if you adopt an oral presentation process that follows these threes steps:

1. Planning your presentation

2. Writing your presentation

3. Completing your presentation

   

Question No: 18    ( M - 1 )    .

 While delivering an oral presentation to large groups, a person should use what kind of style?

 

       ► Casual

       ► Informal

       ► Formal

       ► Interpersonal

Ref: Decide on an Appropriate Style

• Use a casual style for small groups; use a formal style for large groups and important events.

• In both formal and informal presentations, keep things simple.

   

Question No: 19    ( M - 1 )    .

 What is a delivery method of oral presentation in which speech is made without any preparation or made on the spur of the moment?

 

       ► Extemporaneous

       ► Impromptu

       ► Reading

       ► Writing

Ref: Impromptu

It means a speech made without any preparation or made on the spur of the moment. In so many situations you are asked to make a speech or offer your comments, when you’re asked to speak “off the cuff”, take a moment or two to think through what you’re going to say. Avoid the temptation to beat about the bush.

   

Question No: 20    ( M - 1 )    .

 APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research.

 

       ► Present perfect tense

       ► Past perfect tense

       ► Future perfect tense

       ► Only continuous tense

Ref: Note: APA style requires authors to use the past tense or present perfect tense when using signal phrases to describe earlier research. E.g., Jones (1998) found or Jones (1998) has found...

   

http://groups.google.com/group/vuZs

www.vuzs.info

Question No: 21    ( M - 1 )    .

 It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

Match this statement with one of the following concepts:

 

       ► Globalization

       ► Marketing

       ► Communication

       ► Americanism

Ref: Globalization means that for a Company to survive, it must establish markets not only in it own country but also in money foreign countries.

   

Question No: 22    ( M - 1 )    .

 

Which one is the aspect of life styles of the country?

 

       ► Position of the family           

       ► Social and economic levels

       ► Business hours

       ► All the above

Ref: Life styles of the Country

§         Position of the family

§         Social and economic levels

§         Business hours

§         Food

   

Question No: 23    ( M - 1 )    .

  All seven C’s can be applied to:

                                   

       ►  Oral communication

       ►  Written and non verbal communication

       ►  Oral and  verbal communication

       ► Effective business communication

Ref: Communication is an important part of our world today. The ability to communicate effectively with others is considered a prized quality of the successful business people. To communicate easily and effectively with your readers, you should apply the following Seven ‘C’ principles:

1. Clarity

2. Conciseness

3. Consideration

4. Concreteness

5. Correctness

6. Courtesy

7. Completeness

   

Question No: 24    ( M - 1 )    .

 The form of communication used most of the time for written messages to persons inside your organization is called:

       

       ► Memorandum

       ► Business letter 

       ► Pamphlet   

       ► Adjustment letter

Ref: When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away.

   

 

http://groups.google.com/group/vuZs

www.vuzs.info

 

Question No: 25    ( M - 1 )    .

How unnecessary repetition should be treated for successful business message?

                               

       ► adopted

       ► avoided

       ► adapted

       ► submitted

Ref: Avoid unnecessary repetition.

• Avoid repetition by using pronouns, short names or acronyms, etc.

• Stick to the purpose of the message.

• Writing concisely means using only necessary, meaningful words.

   

Question No: 26    ( M - 1 )    .

 Claim letter is also called:

 

       ► Complaint letter

       ► Adjustment letter

       ► Credit refusing letter

       ► Collection letter

Ref: An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt.

   

Question No: 27    ( M - 1 )    .

 Complaint letter should be called----------------.

      

       ► Persuasive letter

       ► Claim letter

       ► Inquiry letter

       ► Sales letter

Ref: An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt.

 

    

Question No: 28    ( M - 1 )    .

 In letter refusing adjustment, the point of view of a reader should be-------------.

 

       ► opposed

       ► ignored

       ► supported

       ► refused

   

Question No: 29    ( M - 1 )    .

 Collection letter should be written with the assumption that most people will:

    

       ► Pay

       ► Not pay

       ►  Delay

       ►  Ignore

Ref: The writer of a collection letter wants to get the money owed and maintain goodwill.

   

Question No: 30    ( M - 1 )    .

 While drafting a letter which thing should we ignore?

 

► Be Specific. 

► Avoid general objectives.

► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language

Ref: Include nothing in your cover letter that already appears in your resume.

• Keep your letter straightforward, fact-based, short, upbeat, and professional. (drafting cover letter)

• Be Specific.

• Avoid general objectives.

• Be as clear as possible about the kind of opportunity and industry you’re looking for.

 

   

 

http://groups.google.com/group/vuZs

 

Question No: 31    ( M - 2 )

 What is case study research?   

           

            A case study is an empirical inquiry that investigates a contemporary phenomenon within its real

life context; when the boundaries between phenomenon and context are not clearly evident; and in which

multiple source of evidence are used. Qualitative perspective, concerned with exploring, describing, and

explaining a phenomenon.

 

Question No: 32    ( M - 2 )

 What today’s employer do seek in job applicants?

   

Question No: 33    ( M - 2 )

 What is the purpose of memo?

   

Question No: 34    ( M - 3 )

 How do we write short quotations in a thesis paper?

   

Question No: 35    ( M - 3 )

 Why is it important to analyze your purpose and audience in resume writing?

 http://groups.google.com/group/vuZs

www.vuzs.info

   

Question No: 36    ( M - 3 )

 Write a note on the tone of a memorandum.

 

   

Question No: 37    ( M - 5 )

 Write a note on five types of work place powers.

   

Five types of workplace power . 

  Legitimate power bases on a persons position or role in an organization.their authority and

control over resources gives them power hat is acknowledged

  Expertise power people with more skill and strength than others have to them;their colleagues

defer to them

  Reward power is exerted by someone who has control over resource desire by others.Such as

person can influence and manipulate behaviour

  Coercive power is exerted by those who use their authority or any force, emotional or physical,

against the interest of the other party

  Consultative power is exerted by someone who seeks information, considers other’s advice and

make plans with others

  They operate in any workplace, either singly or in combination. Perception of what power is and

how it should be used varies between people and organizations. Acknowledgement of, and

deference to, power depends on others’ perception.

 

 

Question No: 38    ( M - 5 )

 Write a note on chronological resume.

   

 

            he Chronological Resume

In a chronological resume, the work-experience section dominates, immediately after the name and address

and the objective. You develop this section by listing your jobs sequentially in reverse order, beginning with

the most recent position and working backward toward earlier jobs. Under each listing, describe your

responsibility and accomplishments, giving the most space to the most recent positions. If you’re just

graduating from college, you can vary this chronological approach by putting your educational qualifications

before your experience, thereby focusing attention on your academic credentials.

The chorological approach is the most common way to organize a resume, and many employers prefer it.

This approach has three key advantages: 

  (1) Employers are familiar with it & can easily find information

  (2) it highlights growth and career progression

  (3) it highlights employment continuity and stability

 

Question No: 39    ( M - 10 )

You are employed in a local insurance company. The personnel manager, being concerned about poor staff morale following the closure of a small nearby branch and redundancies in 2 others, has asked the office supervisor to look into the problem. Assuming that you are the office supervisor, write a memorandum to personnel manager outlining  problems and setting out proposals for raising staff morale.

          

 http://groups.google.com/group/vuZs

www.vuzs.info

  

Question No: 40    ( M - 10 )

Elaborate the concept of documentation present in your course.