MIDTERM EXAMINATION
Fall 2009
ENG301- Business Communication
www.vuzs.info
Time: 60 min
Marks - M - 38
ENG301 - Business Communication - Q.No. 1 ( M - 1 )
Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
ENG301 - Business Communication - Q.No. 2 ( M - 1 )
What is the top most quality of a business executive?
► Effective communicator
► Good personality
► Hardworking
► Skill to mangae the things
ENG301 - Business Communication - Q.No. 3 ( M - 1 )
What is CD-Rom database?
► It is used to put information in a form that is easy to digest
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
ENG301 - Business Communication - Q.No. 4 ( M - 1 ) .
An exchange of information within an organization is called:
► Internal communication
► External communication
► Horizontal communication
► Vertical communication
ENG301 - Business Communication - Q.No. 5 ( M - 1 ) .
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
ENG301 - Business Communication - Q.No. 6 ( M - 1 ) .
Selecting some details and omitting others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
ENG301 - Business Communication - Q.No. 7 ( M - 1 ) .
A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
ENG301 - Business Communication - Q.No. 8 ( M - 1 ) .
In----------- characteristics such as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
ENG301 - Business Communication - Q.No. 9 ( M - 1 ) .
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
ENG301 - Business Communication - Q.No. 10 ( M - 1 ) .
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
ENG301 - Business Communication - Q.No. 11 ( M - 1 )
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
ENG301 - Business Communication - Q.No. 12 ( M - 1 )
If you have bad news,how can you begin your message?
► With buttering.
► With flattery.
► With buffer
► With confidence
ENG301 - Business Communication - Q.No. 13 ( M - 1 )
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above
ENG301 - Business Communication - Q.No. 14 ( M - 1 ) .
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
ENG301 - Business Communication - Q.No. 15 ( M - 1 ) .
Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium
ENG301 - Business Communication - Q.No. 16 ( M - 1 ) .
Which of the following parts are related to business letters?
► Heading
► Date
► Inside address, salutation
► All of the above
ENG301 - Business Communication - Q.No. 17 ( M - 2 )
What is the difference between credibility and congeniality?
ENG301 - Business Communication - Q.No. 18 ( M - 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
ENG301 - Business Communication - Q.No. 19 ( M - 3 )
In order to understand intercultural communication which factors are important?
ENG301 - Business Communication - Q.No. 20 ( M - 5 )
What is the organizational plan for order letters? Discuss each point briefly.
ENG301 - Business Communication - Q.No. 21 ( M - 10 )
Write an order letter to ABC Company for the purchase of weather vanes?