MIDTERM  EXAMINATION

Fall 2009

ENG301- Business Communication

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Time: 60 min

Marks - M - 38

ENG301 - Business Communication - Q.No. 1    ( M - 1 )  
 Even the salutation and the complementary close have no punctuation in: 
       ► Open punctuation

       ► Standard punctuation

       ► Close punctuation

       ► Long punctuation


ENG301 - Business Communication - Q.No. 2    ( M - 1 )    

 What is the top most quality of a business executive?               

       ► Effective communicator

       ►  Good personality

       ► Hardworking

       ► Skill to mangae the things

   

ENG301 - Business Communication - Q.No. 3    ( M - 1 )    

 What is CD-Rom database? 

        It is used to put information in a form that is easy to digest

       ►   It is used to play computer disk

       ►   It is a tool used during the high level meetings

       ►  It is a tool to download songs

   

ENG301 - Business Communication - Q.No. 4    ( M - 1 )    .

 An exchange of information within an organization is called: 

       ► Internal communication

       ►  External communication

       ►  Horizontal communication
       ► Vertical communication


 ENG301 - Business Communication - Q.No. 5    ( M - 1 )    .

  What is the more formal way of communication?                    

       ► Written communication

       ► Oral communication

       ►  Non-verbal communication

       ► Effective communication

 

 ENG301 - Business Communication - Q.No. 6    ( M - 1 )    .

 Selecting some details and omitting others is a process called:     

       ► Abstracting        

        ► Extracting

       ► Attracting

       ► Fascinating   


ENG301 - Business Communication - Q.No. 7    ( M - 1 )    . 
A receiver’s attitude towards a message can determine whether it is: 

       ►  Accepted

       ►  Rejected

       ►  Accepted or rejected

       ►  Mixed response

   

ENG301 - Business Communication - Q.No. 8    ( M - 1 )    .

 In----------- characteristics such as body shape, body odors and skin color are included.                                

       ►  Mental

         Physical

       ► Spiritual

       ► verbal

   

ENG301 - Business Communication - Q.No. 9    ( M - 1 )    .

  Artifact objects are used  in which type of messages?

                            

       ►  verbal

       ►  Non-verbal

       ►  Written

       ►  Oral and written

   

ENG301 - Business Communication - Q.No. 10    ( M - 1 )    .
Personal space varies according to:

                                          

       ► Situation

       ► Culture, status

       ► Medium

       ► Channel  

 

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ENG301 - Business Communication - Q.No. 11    ( M - 1 )    

 For writing an effective business message, there are---------- planning steps. 

       ► seven

       ► five     

       ► two

       ► three

   

ENG301 - Business Communication - Q.No. 12    ( M - 1 )    

  If you have bad news,how can you begin your message?            

       ► With buttering.

       ► With flattery.

       ► With buffer

       ► With confidence

   

ENG301 - Business Communication - Q.No. 13    ( M - 1 )    

 In order to understand verbal and nonverbal communication which of the following things should we do? 

        ► Accept cultural differences

       ► Studying your own culture

       ► Learn about other cultures

       ► All of the above

   

ENG301 - Business Communication - Q.No. 14    ( M - 1 )    . 

Before writing a message, which of the following steps are necessary for effective communication?  

       ► Define the purpose of the message.

       ► Analyze your audience – readers or listeners, outline – organize – your message.

       ► Choose the ideas to include, collect all the facts to back up these ideas.

       ► All of the above

   

ENG301 - Business Communication - Q.No. 15    ( M - 1 )    .

 Which one of the followings is the most important for a successful message?          

       ► Feedback

       ► Sender

       ► Message

       ► Medium

   

ENG301 - Business Communication - Q.No. 16    ( M - 1 )    . 
Which of the following parts are related to business letters?   

       ► Heading

       ► Date   

       ► Inside address, salutation

       ► All of the above

   

ENG301 - Business Communication - Q.No. 17    ( M - 2 )

 What is the difference between credibility and congeniality?

 

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ENG301 - Business Communication - Q.No. 18    ( M - 2 )

 Which points should be kept in mind while writing get-well wishes and sympathy letters.

 

   

ENG301 - Business Communication - Q.No. 19    ( M - 3 )

 In order to understand intercultural communication which factors are important?

 

 

ENG301 - Business Communication - Q.No. 20    ( M - 5 )

 What is the organizational plan for order letters? Discuss each point briefly.

 

   

ENG301 - Business Communication - Q.No. 21    ( M - 10 )

 Write an order letter to ABC Company for the purchase of weather vanes?