MIDTERM EXAMINATION

Spring 2010

ENG301- Business Communication (Session - 6)

by Tahir Rafiq

www.vuzs.info

Time: 60 min

M - 35

Business Communication - ENG301 - Q.No. 1 ( M - 1 ) 

Recommendation letter provides: 

 

Suggestion

► Information

► Advice

► Material information

 

Business Communication - ENG301 - Q.No. 2 ( M - 1 ) . 

A letter that completes a valid contract between a buyer and a seller is called:

 

► An order letter

►   An acknowledgement letter

► An inquiry letter

► A sales letter

www.vuzs.info

Business Communication - ENG301 - Q.No. 3 ( M - 1 ) 

Artifact objects are used in which type of messages?

 

 

verbal

Non-verbal

Written

Oral and written

 

Business Communication - ENG301 - Q.No. 4 ( M - 1 ) . 

 

For a good communicator, it is important to predict how the customer will respond and this aspect is called:

 

► Perception

► Perfection

► Personality

► Practice

www.vuzs.info

Business Communication - ENG301 - Q.No. 5 ( M - 1 ) . 

For writing an effective business message, there are---------- planning steps. 

 

seven

five

two

three

 

Business Communication - ENG301 - Q.No. 6 ( M - 1 )  

Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called:

 

Semantic barriers (Convention of meaning)

 

Physical Barrier

Psychological barriers

Barriers involving values attitudes etc

 

Business Communication - ENG301 - Q.No. 7 ( M - 1 ) 

Which of the following complimentary close is accurate in general letter writing?

 

Yours sincerely,

 

Sincerely,

Yours respectfully,

All of the above

www.vuzs.info

Business Communication - ENG301 - Q.No. 8 ( M - 1 ) 

- -------------is the way by which a message is communicated.

 

 

Medium

 

Context

Feedback

Network

 

Business Communication - ENG301 - Q.No. 9 ( M - 1 ) 

When your message contains all the facts, the reader or the listener needs, it is called: 

 

Complete

Considerate

Courteous

Clear

 

Business Communication - ENG301 - Q.No. 10 ( M - 1 )  

It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.

 

Match the above with one of the followings:

 

The Block-form / Modified – Block

Full-Block

The Semi-Block

AMS (Administrative Management Society)

www.vuzs.info

Business Communication - ENG301 - Q.No. 11 ( M - 2 ) 

Write a note on beginnings & endings in a letter.

Business Communication - ENG301 - Q.No. 12 ( M - 2 ) 

What is an order letter?

 

Business Communication - ENG301 - Q.No. 13 ( M - 3 ) 

What points should be kept in mind while writing letter refusing an order?

Business Communication - ENG301 - Q.No. 14 ( M - 3 ) 

Name standard parts of a business message.

 

 

Business Communication - ENG301 - Q.No. 15 ( M - 5 ) 

Behaving in a proper way while writing or communicating with customers is one of the keys to success’. Discuss the principle of courtesy.

 

www.vuzs.info

Business Communication - ENG301 - Q.No. 16 ( M - 5 ) 

Individual culutral variables are very important to understand interculutral communication,discuss with three individual cultural variables.

 

Business Communication - ENG301 - Q.No. 17 ( M - 5 ) 

Write the body of a "Thanks letter" to your customer for the first order, in order to build good will of the company.