ENG301 Business Communication Mid term Paper 2010

SHARED BY PARISHY (This email address is being protected from spambots. You need JavaScript enabled to view it.)
Time: 60 min
M - 35

Question No: 1 ( M - 1 ) .
-------------- is the process of drafting your message.
Composing
Editing
Revising
Reviewing

Question No: 2 ( M - 1 ) .
The direct organizational plan is appropriate when the writer anticipates the reader's----------.
acceptance
resistance
hesitation
rejection

Question No: 3 ( M - 1 ) .
Selecting some details and omitting others is a process called:
Abstracting
Extracting
Attracting
Fascinating

Question No: 4 ( M - 1 ) .
A formal style is characterized by more------------ sentences.
simple
complex
easy
short

Question No: 5 ( M - 1 ) .
The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.
begin
end
write
conclude

Question No: 6 ( M - 1 ) .
An effective ending will ----------- the reader to act as requested.
motivate
consolidate 
disappoint
depress

Question No: 7 ( M - 1 ) .
Pitch range, rhythm control, tempo and articulation control are aspects of which one of the followings:
Touching behaviour
Paralanguage
Proximity
Artifacts

Question No: 8 ( M - 1 ) .
A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive. 
These are called:
Groupware
Teleconferencing
Faxes
Voice Mail

Question No: 9 ( M - 1 ) .
Which one of the followings is not aspect of the AIDA plan?
Attention
Interest
Desire and action
Skill

Question No: 10 ( M - 1 ) .
Inside the organization, how many flows are working?
One
Two
Three
Four

Question No: 11 ( M - 2 )
Write down names of standard parts of a business letter.

Question No: 12 ( M - 2 )
What is direct (deductive) approach?

Question No: 13 ( M - 3 )
What is direct approach?

Question No: 14 ( M - 3 )
Name standard parts of a business message.

Question No: 15 ( M - 5 )
What are different error categories in the correctness principle? Discuss. 

Question No: 16 ( M - 5 )
Elaborate the concept of intercultural communication. 

Question No: 17 ( M - 5 )
Write body of a refusal letter to the company which has offered you a project manager’s job and also explain the reason/s behind it.