FINALTERM EXAMINATION

Fall 2008

ENG301- Business Communication (Session - 2)

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M - 75

Question No: 1 ( M - 1 ) .

In---------punctuation, no line of heading or inside address is punctuated.

close punctuation

open punctuation

standard Punctuation

long punctuation

 

Question No: 2 ( M - 1 ) .

AMS is the abbreviation of:

Administrative Management Society

Alcholical Member Society

Advanced Management Society

Asian Management Society

 

Question No: 3 ( M - 1 ) .

Perceiving nonverbal communication, the listener can determine happiness, fear, and

sadness primarily from ______

body movement.

gestures.

attire.

eyes and face.

 

Question No: 4 ( M - 1 ) .

Which is a list of source material on a particular subject?

Bibliography

Index

Appendixes

Glossary

 

Question No: 5 ( M - 1 ) .

What are the basic divisions of a formal report other than prefatory and supplementary

parts?

Written parts

Text parts

Oral parts

Added parts

Question No: 6 ( M - 1 ) .

Comunication is ------------------ way process.

two

four

three

five

 

Question No: 7 ( M - 1 ) .
What is the brief overview of report s most important points?

Synopsis

Executive Summary

Contents.

Bibliography

 

 

 

Question No: 8 ( M - 1 ) .

Complaint letter should be called----------------.

persuasive letter

claim letter

inquiry letter

sales letter

 

 

 

Question No: 9 ( M - 1 ) .

 

 

A claim is written to-----------the company of the problem.

inform

complaint against

make claim

refuse

 

Question No: 10 ( M - 1 ) .

Collection letter should be written with the assumption that most people will:

Pay

Not pay

Delay

Ignore
 

Question No: 11 ( M - 1 ) .

Minutes, which tell more of story of what happened and who said what at a meeting are?

Resolution minutes

Narrative minutes

Informal minutes

Formal minutes

 

Question No: 12 ( M - 1 ) .

--------------- is a group of people who are appointed to solve a specific problem.

A standing committee

A committee

A task force

A help desk

 

 

 

Question No: 13 ( M - 1 ) .

------------is one of the members who monitors a committee's financial activities.

Treasurer

Advisory

Controller

Secretary

Question No: 14 ( M - 1 ) .

The minutes of informal meeting are signed by the person who took them and sometimes

by the ----------------- as well.

chairman

presiding officer

advisory

manager

Question No: 15 ( M - 1 ) .

Classification of a report is:

Informal reports, Short reports

Formal reports , Long reports

Formal or Informal reports , Short or Long Reports

Informal repots, Long repots

 

Question No: 16 ( M - 1 ) .

------------------- reports are usually short messages with natural, casual use of language.

Periodic

Informal

Formal

Conference

 

Question No: 17 ( M - 1 ) .

 

 

The resume should be relevant, to the point and which quality is missing?

Too long

Repetitious

Concise

Complex

 

 

 

Question No: 18 ( M - 1 ) .

 

 

You should use which approach in a resume if you are new to a job market, want to

redirect your career.

Chronological

Functional

Combined

Job oriented

 

 

 

Question No: 19 ( M - 1 ) .

 

 

What is the purpose of writing a follow-up letter to an organization?

To show your interest in working for the organization.

To decline the offer of the organization.

To ask for information.

To represent organization s attitude

 

 

 

Question No: 20 ( M - 1 ) .

 

 

Which principle is used to express yourself in fewest possible words?

Clarity

Conciseness

Completeness

Correctness

 

 

 

Question No: 21 ( M - 1 ) .

 

 

In which interview, recruiters see how does a candidate handle himself under pressure?

Stress Interview

Situational Interview

Video Interviews

Structured Interviews

 

 

 

Question No: 22 ( M - 1 ) .

 

 

-------------- power is exerted by those who use their authority or any force, emotional or

physical, against the interest of the other party.

 

 

 

Coercive

 

 

Expertise

Legitimate

Consultative

 

 

 

Question No: 23 ( M - 1 ) .

 

 

--------------- is a negotiation method that involves people cooperating to produce a

solution satisfactory to both parties.

Collaboration

Competition

Compromise

Cooperation

 

 

 

Question No: 24 ( M - 1 ) .

 

 

While writing and presenting your Thesis or Dissertation, you go through many stages.

First stage is:

Preparing the Proposal

Writing the Research Paper

Making an outline

Thinking about It

 

Question No: 25 ( M - 1 ) .

A good proposal should contain a good --------------- and it is the first thing to help the

reader to understand the nature of your work.

Question

Name

Title

Theme

 

 

 

Question No: 26 ( M - 1 ) .

 

 

There are------------- major research perspectives.

Two

Three

Four

Five

 

 

 

Question No: 27 ( M - 1 ) .

 

 

If a study uses language such as naturalistic, field study, case study, context, situational,

constructivism, meaning, multiple realities, it has used a ----------------.

Formal perspective

Qualitative perspective

Informal perspective

Quantitative perspective

 

 

 

Question No: 28 ( M - 1 ) .

 

 

How many main delivery methods of an oral presentation are used?

Three

Four

Two

Five

 

 

 

Question No: 29 ( M - 1 ) .

 

 

Globalization means that for a Company to survive, it must establish markets not only in

its own country but also in--------------------.

two countries

six countries

many countries

the whole world

 

 

 

Question No: 30 ( M - 1 ) .

 

 

Which one of the followings is not aspect of the AIDA plan plan?

Attention

Interest

Desire and action

Skill